When you use our services provided on this website, you will be asked to provide certain information such as your name, contact details, travel documents, and/or credit/debit card details. We will store this information and hold it on computers, computerized storage centers. If you are a candidate or user for recruitment, employment and/or human resources purposes, the information and/or data that you provide or that is obtained by us on this website or otherwise, will be used by us and/or our affiliates to process your query, request or application. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation emails (which may include details of tour bookings, hotel booking and recruitment process) may include marketing material which we may feel will be of interest to you from other third parties. We may also use and analyze the information and/or data that we collect so that we can review, administer, support, improve and develop our business and the services which we offer.

We always value our clients and are flexible in our policies, below are some points that clarify the terms and conditions of the booking and help us to make your tour memorable with us.


The payment should be in advance to book and confirm the reservations.
Payment could be done by online payment.
If you make a reservation online at www.citrontours.ae, the booking conditions will be attached to the booking confirmation email sent to you at the time of reservation.


The cancellation prior 15 days of the tour date is 100% refundable, the 50% of the amount will be refunded if the booking is cancelled prior 1 week and in case of no show or non-arrival Citron Tourism reserve rights to charge 100%. If your booking was done through other travel agent, please contact the issuing travel agent for any refund.
No refund is provided in case of partial use of the tours and activities
Only amounts that are refundable in accordance with the Conditions advised to you at the time of purchase will be refunded. You should not use this form to enquire about the cancellation charges or how much would be refunded. Once you have submitted this form, your booking will be cancelled.